topic not able to process payment in Get Support

not able to process payment

MaxWinters — Sun, 29 Jun 2025 17:08:35 GMT

I have two public mobile accounts, I just updated my cc number on one and the other one it says it cannot process the payment... same card. what's the deal?

Re: not able to process payment

hairbag1 — Sun, 29 Jun 2025 17:16:36 GMT

@MaxWinters

give it another attempt in a coupla hours. If that doesn't work, click the orange chat bubble on lower right side of page to start process of getting Customer Support to help.

Re: not able to process payment

Dunkman — Sun, 29 Jun 2025 17:31:57 GMT

@MaxWinters

The website is finicky and has caching issues. Might want to try to update on the PM app itself. Or if using web browser, clear cache first, incognito mode or even a different web browser.