topic Re: Refund needed - no access in Get Support

Cancel plan & refund

Riann — Mon, 23 Jun 2025 15:31:37 GMT

I am out of the country and tried to get a new canandian number, but because I can’t verify it I could get into my account to speak to anyone or cancel, can someone help! Thank you… I need one; a refund for the sim I could never use and two; to cancel so I don’t get charged again.

Re: Cancel plan & refund

hTideGnow — Mon, 23 Jun 2025 15:33:46 GMT

hi @Riann

is that a number change or a new account activation?

if you need PM support to help, you need to use direct message as you won't want able to login to open Chatbot ticket

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel plan & refund

Chalupa_Batman — Mon, 23 Jun 2025 15:45:57 GMT

@Riann wrote:
I am out of the country and tried to get a new canandian number, but because I can’t verify it I could get into my account to speak to anyone or cancel, can someone help! Thank you… I need one; a refund for the sim I could never use and two; to cancel so I don’t get charged again.

Hello @Riann

You can ask for a refund through messaging a CS Agent. Also ask for your credit card info to be removed from your account and to close the account on your behalf as you are unable to use it.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Cancel plan & refund

BKNS27 — Mon, 23 Jun 2025 16:56:21 GMT

@Riann

1 - Refunds are handled by a CS_Agent.

2 - If you have an existing account. Login to your account and have the 2FA code sent by email then disable the Subscribe button. Your account will be closed due to nonpayment after 90 days.

Re: Cancel plan & refund

CSA_PM — Mon, 23 Jun 2025 19:21:43 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel plan & refund

Riann — Tue, 24 Jun 2025 16:08:02 GMT

I wish this would work but 2FA doesn’t give me an option to by email only by phone #

Re: Cancel plan & refund

hTideGnow — Tue, 24 Jun 2025 16:11:35 GMT

@Riann wrote:
I wish this would work but 2FA doesn’t give me an option to by email only by phone #

HI @Riann

any choice Send by Voice Message? if so, you can use that option and call your voicemail and get the code if you know the voicemail password. To call yourself for free when you are overseas, download VoIP Fongo and you can then call Canadian number using Wifi or local mobile for free and get the code

of course, if that does not work, submit a ticket

Refund needed - no access

Riann — Sat, 28 Jun 2025 19:02:57 GMT

Hello I have been charged again for another month for a number I can’t access or use I need two refunds now please asap. And cancel my account. I have been trying to reach public mobile for over a month now and no one responds. I cannot access my account. Cause it verified with number not email.

Re: Refund needed - no access

Chalupa_Batman — Sat, 28 Jun 2025 19:06:25 GMT

@Riann wrote:
Hello I have been charged again for another month for a number I can’t access or use I need two refunds now please asap. And cancel my account. I have been trying to reach public mobile for over a month now and no one responds. I cannot access my account. Cause it verified with number not email.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Refund needed - no access

hairbag1 — Sat, 28 Jun 2025 19:08:08 GMT

@Riann

try using this link to message Customer Support for refund and to deactivate the account...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund needed - no access

Dunkman — Sat, 28 Jun 2025 19:20:06 GMT

@Riann

From your previous post, customer service agent CSA_PM did private message you for further help. Did you respond to that private message?

Check your private message inbox:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund needed - no access

Riann — Sat, 28 Jun 2025 19:39:57 GMT

they stopped responding...

Re: Refund needed - no access

Riann — Sat, 28 Jun 2025 19:45:01 GMT

thanks but when i try to write a message although there are no html links (and ive troubled shooted on mobile and laptop), I still receive this error

Re: Refund needed - no access

slusagm — Sat, 28 Jun 2025 19:48:46 GMT

Try this

Copy what you typed, delete them, then right click and select Paste as plain text

Re: Refund needed - no access

Riann — Sat, 28 Jun 2025 19:51:06 GMT

thanks this worked now I have to wait for a response if they respond