topic Re: Phone problem in Get Support

Phone problem

Moosepig — Sat, 28 Jun 2025 19:43:35 GMT

Hey I've been trying to figure out what's wrong with my voice-mail every time I try to call to check it, it hangs up immediately and I have a galaxy A71 5G

Re: Phone problem

slusagm — Sat, 28 Jun 2025 19:46:08 GMT

Could be a problem with the lack of VOLTE support your phone with PM

PM uses Telus and Bell Network. Telus is in the process or realigning some 850 Mhz channel on its 3G network for other use. People who have phones that is not whitelist on PM VoLTE list (some older phones) and those do not have 1900Mhz (phones that are not designed primarily for North America) will have voice trouble.

So, depends on the phone you have, it might not be something that can be fixed unless you change phone, or if your phone has VoLTE, then you can move to Koodo or Telus

Re: Phone problem

Dunkman — Sat, 28 Jun 2025 19:48:53 GMT

@Moosepig

Do you have issues with voice in general? Ie. outgoing and incoming calls?

Re: Phone problem

Moosepig — Sat, 28 Jun 2025 19:49:16 GMT

It's worked before though I just don't understand why it isn't now

Re: Phone problem

Moosepig — Sat, 28 Jun 2025 19:50:45 GMT

No I haven't had a problem with that just voice-mail

Re: Phone problem

Chalupa_Batman — Sat, 28 Jun 2025 19:52:33 GMT

@Moosepig wrote:
No I haven't had a problem with that just voice-mail

Try manually dialing 1-778-580-4001 and see if it works differently.

Re: Phone problem

Moosepig — Sat, 28 Jun 2025 19:55:51 GMT

I called and it just made a weird sound ch ch ch

Re: Phone problem

slusagm — Sat, 28 Jun 2025 19:56:27 GMT

Because of the Telus realignment of 3G bands mentioned above

Here is the link with more details

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: Phone problem

Chalupa_Batman — Sat, 28 Jun 2025 19:58:13 GMT

Better yet, look at this list, find your city and try to dial it.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/td-p/498446

Re: Phone problem

Moosepig — Sat, 28 Jun 2025 20:05:58 GMT

My city isn't on there

Re: Phone problem

slusagm — Sat, 28 Jun 2025 20:11:41 GMT

Choose a city close to you as the phone number sets are the same

And sometimes, cities with telecom companies do not cover all different cities, less choices