topic Re: Last step of activation failed. in Get Support

Last step of activation failed.

Tristan5 — Fri, 27 Jun 2025 21:57:22 GMT

Hello. I just got my sim card and logged into the app to start moving to PM from Fido. I got to the last step and it says that the subscription failed and reach out to support. So what do I do now? I already paid up front $30 ($25 plan + $5 sim) and my account says I haven't paid? I still have my old sim card in my phone as it hadn't told me to put the new one in yet. I'm looking to transfer my old number if that matters.

Re: Last step of activation failed.

slusagm — Fri, 27 Jun 2025 22:16:37 GMT

was that a physical sim or esim activation?

Please try uninstalling the app, reinstalling it, and then attempting the activation again. If it still doesn’t work, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Last step of activation failed.

Tristan5 — Fri, 27 Jun 2025 22:21:12 GMT

This is a physical sim activation. I restarted my phone and when I launch the app, it goes into my account where I can manage settings and such, the sub activation portion no longer shows up. I'll try the links you posted, thanks.

Re: Last step of activation failed.

Tristan5 — Fri, 27 Jun 2025 23:35:04 GMT

Update: I contacted CS Agent and the issues have been sorted out. Thanks!