topic Re: Issue with Porting in Get Support

Issue with Porting

Julia902 — Fri, 27 Jun 2025 22:10:53 GMT

Hi! I just subscribed today and requested to port about 7 hours ago. I approved the request from my old provider, haven’t cancelled service or removed their SIM. I didn’t get a confirmation text from Public and just realized I can’t text or make calls. Is there a way for me to confirm if there is a problem with the port? Thanks.

Re: Issue with Porting

slusagm — Fri, 27 Jun 2025 22:12:07 GMT

your old service provider sim still working? if it stopped working, insert PM sim and test

or there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Issue with Porting

BKNS27 — Fri, 27 Jun 2025 22:30:34 GMT

@Julia902

If you replied with YES to your previous carrier that you are porting number to PM.

You old SIM will continue to work until porting process is completed. Your old account with your old carrier will automatically close once porting is completed.

Re: Issue with Porting

Julia902 — Fri, 27 Jun 2025 22:34:38 GMT

Thank you for responding! I haven’t removed my old SIM and I got an eSIM from Public but I can’t make phone calls to contact porting support. In settings my Primary network shows ‘not available’ and my Travel shows ‘Public’. Thanks again.

Re: Issue with Porting

CSA_PM — Fri, 27 Jun 2025 22:45:42 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issue with Porting

Julia902 — Fri, 27 Jun 2025 22:47:13 GMT

Hi. Thanks for responding. I did reply yes and haven’t removed my sim but I can’t text or make outgoing calls. I can receive texts and calls though?!?!? I can’t figure out how to make a call to reach the porting support number. My primary network shows unavailable but my travel network shows Public. Thanks…

Re: Issue with Porting

slusagm — Fri, 27 Jun 2025 22:50:51 GMT

@Julia902

you don't have any old esim right? Make sure the PM sim shows active, and change the PM sim label from travel to Primary, then Reset network settings and you can test outing calls again

Re: Issue with Porting

BKNS27 — Fri, 27 Jun 2025 23:28:38 GMT

@Julia902

Sounds like an issue with the porting. You can contact a CS_Agent to fix it for you.

Click on Chat icon and type in Submit a Ticket or dm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issue with Porting

Julia902 — Fri, 27 Jun 2025 23:39:03 GMT

A CS_agent picked up my issue and got it sorted out. Thank you for the help!

Re: Issue with Porting

computergeek541 — Sat, 28 Jun 2025 04:38:52 GMT