topic cannot access my account in Get Support

topic cannot access my account in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/cannot-access-my-account/m-p/1346946#M924908 <P>I already have a sim and a public mobile account login.  However, when I try to login, it says to reactivate.  Once I enter my SIM number, it says it is invalid and I can't go any further.  How can I access my account?</P> Fri, 27 Jun 2025 18:12:10 GMT JennyAllen 2025-06-27T18:12:10Z cannot access my account https://productioncommunity.publicmobile.ca/t5/Get-Support/cannot-access-my-account/m-p/1346946#M924908 <P>I already have a sim and a public mobile account login.  However, when I try to login, it says to reactivate.  Once I enter my SIM number, it says it is invalid and I can't go any further.  How can I access my account?</P> Fri, 27 Jun 2025 18:12:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cannot-access-my-account/m-p/1346946#M924908 JennyAllen 2025-06-27T18:12:10Z Re: cannot access my account https://productioncommunity.publicmobile.ca/t5/Get-Support/cannot-access-my-account/m-p/1346947#M924909 <P>hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/555271">@JennyAllen</a> </P><P>your service is working, right?  If just login, then something not right.  You will need to ask PM support to check and help.   Y<SPAN>ou can submit  ticket by direct message:  </SPAN><BR /><SPAN>          </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN> </SPAN></P><P><SPAN>Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:<BR />           <A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A>            </SPAN></P> Fri, 27 Jun 2025 18:14:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/cannot-access-my-account/m-p/1346947#M924909 hTideGnow 2025-06-27T18:14:15Z