topic Re: Lost Device - Locked out of account with Eversafe Text Verification in Get Support

Lost Device - Locked out of account with Eversafe Text Verification

Jesse_potrie — Fri, 27 Jun 2025 16:41:26 GMT

I cannot log-in to my account, because Eversafe is requiring a text message to my device which is lost. I have tried resetting the password as suggested in the help, but it did not solve the issue. After verifying through a code on my e-mail, it sent me right back to requiring a text message, which I cannot receive.

Currently my only option is to cancel my auto-pay through my credit card and start over with a new account unless there is someone with administrator powers?

Re: Lost Device - Locked out of account with Eversafe Text Verification

hTideGnow — Fri, 27 Jun 2025 16:55:38 GMT

hi @Jesse_potrie

i think because you never login EverSafe again after activation.

you will need PM support to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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