topic Re: all calls going to voicemail and, I can call but no one can reach me in Get Support

all calls going to voicemail and, I can call but no one can reach me

alvidk — Fri, 27 Jun 2025 16:07:44 GMT

I can call NP, but when someone call me it goes right away to voice mail

Re: all calls going to voicemail and, I can call but no one can reach me

hTideGnow — Fri, 27 Jun 2025 16:09:28 GMT

HI @alvidk

did you just join and porting the phone number?

if you didn, did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

who and where to send

alvidk — Fri, 27 Jun 2025 16:10:10 GMT

"NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log into the Community and reply via Private Message".

Re: who and where to send

hTideGnow — Fri, 27 Jun 2025 16:10:59 GMT

hi @alvidk

you check CS agent message here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

same story, no answer, all colls going to voicemail

alvidk — Sat, 28 Jun 2025 15:47:42 GMT

i got few answers- saying i call a number, they will ask for my number, they cant find it- send my call to Koodo- and, they can find out, they say the number is ported but why its going to voicemail they dont know.

what else they say that Public mobile makes **bleep**ty job

Re: all calls going to voicemail and, I can call but no one can reach me

slusagm — Sat, 28 Jun 2025 16:05:58 GMT

Have you open ticket with PM yet? Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage