topic Re: New phone number won't update anywhere.....Please Help!!!! in Get Support

New phone number won't update anywhere.....Please Help!!!!

Newhoneybuns — Fri, 27 Jun 2025 21:37:46 GMT

Hello Everyone,

My new phone number won't update in my phone settings --About Phone --Phone Number and --SIM Status.....

Along with places I need to get a one time code they send it to an old phone number.

What can I do to get my new phone number recognized everywhere??

I tried restarting my phone and I tried to remove my SIM card but that doesn't work.

Please help!

Re: New phone number won't update anywhere.....Please Help!!!!

softech — Fri, 27 Jun 2025 13:04:13 GMT

@Newhoneybuns

On the phone, you just need to Reset Network Settings

For login, On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

After you logged in, go to Profile, Manage EverSafe id and upded the phone number

Re: New phone number won't update anywhere.....Please Help!!!!

Newhoneybuns — Fri, 27 Jun 2025 13:02:29 GMT

"After you logged in, to to Profile, Manage EverSafe id and upded the phone number"

I'll try to find that and I will get back to you to let you know if I manage to find that.

Thank You very much!!

Re: New phone number won't update anywhere.....Please Help!!!!

CSA_PM — Fri, 27 Jun 2025 13:48:04 GMT

Hello @ Newhoneybuns,

You will need to access the community account in My Settings-Personal-Account Information and verify if the phone number is correct. Then, on the same page, go to Manage Ever Safe ID, check here as well if the phone number is correct, if not, update it. Then log off, log in again, and check once more if you receive the code.

Re: New phone number won't update anywhere.....Please Help!!!!

Newhoneybuns — Sat, 28 Jun 2025 00:00:54 GMT

I tried to do that on the Eversafe ID and it's saying that the phone number is already associated with an EverSafe ID account.

So I don't know what to do from here? I think I saw an option to contact them so I guess that's the next step huh? 🤷🏻

Re: New phone number won't update anywhere.....Please Help!!!!

slusagm — Sat, 28 Jun 2025 00:03:47 GMT

Do you have another PM or Telus account that use this phone number to receive 2FA? The EverSafe system only allows one phone number to link with one PM or Telus account

Re: New phone number won't update anywhere.....Please Help!!!!

Newhoneybuns — Sat, 28 Jun 2025 00:10:55 GMT

No I don't.

I just got this new number today because I was tired of people trying to call for the old owner of the number I had but I had the same problem with that number as well which was that it never updated in my phone information and SIM information.

Re: New phone number won't update anywhere.....Please Help!!!!

softech — Sat, 28 Jun 2025 00:29:50 GMT

@Newhoneybuns

you will probably need PM support to sort it out. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: New phone number won't update anywhere.....Please Help!!!!

Newhoneybuns — Sat, 28 Jun 2025 04:52:38 GMT

Yes doing that at the moment. Thank You very much 😊

Re: New phone number won't update anywhere.....Please Help!!!!

Newhoneybuns — Sun, 29 Jun 2025 17:21:09 GMT

It doesn't work it says that the number is already associated with another EverSafe ID