topic Re: Data and WiFi on together in Get Support

Data and WiFi on together

Brizz13 — Tue, 04 Jan 2022 23:09:19 GMT

Hello,

My data and WiFi are on together when WiFi is in range. It is also charging me data when in a WiFi range. Any ideas on how to fix this? I searched in the community but did not see anything relevant.

Thanks

Re: Data and WiFi on together

stonechucker — Tue, 08 Nov 2016 23:07:08 GMT

What device are you using? IPhones have a feature called WiFI Assist that uses cellular data when you have poor signal for WiFi. If this is the case, turn it off in your settings.

Re: Data and WiFi on together

alannasonfire — Tue, 08 Nov 2016 23:07:28 GMT

What kind of phone ?? If it is an iphone wifi assit may be on ?

Re: Data and WiFi on together

Brizz13 — Tue, 08 Nov 2016 23:12:35 GMT

Sorry, Samsung S5

Re: Data and WiFi on together

avid — Tue, 08 Nov 2016 23:22:43 GMT

Hi there,

I think Android devices have this feature wherein they will keep the data on untill they can establish that the WiFi linked provides internet connectivity! Maybe this might be the issue here somehow. Did you try restarting the phone?

Re: Data and WiFi on together

UDP7 — Tue, 08 Nov 2016 23:39:34 GMT

Do you happen to have Smart network switch in the Wi-Fi settings on? If so, turning it off should solve your problem.