topic Re: Unable to receive calls in Get Support

Unable to receive calls

Jennj — Thu, 26 Jun 2025 01:18:36 GMT

Hello, injust sighed up today I did not know that an email was sent from mybprevious provider until it was expired, asking g me to confirm the transfer of my number. Not sure this is what the issue is? However I can't recive calls or texts. I am.able to call out.

Re: Unable to receive calls

hTideGnow — Thu, 26 Jun 2025 01:27:06 GMT

hi @Jennj

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Unable to receive calls

Jennj — Thu, 26 Jun 2025 01:37:26 GMT

Hello,

I did not get a text as I can't recieve calls or texts

I did later see I had an email but it was passes the 90 min time frame.

Re: Unable to receive calls

hTideGnow — Thu, 26 Jun 2025 01:40:07 GMT

hi @Jennj

just call the number I sent you and see

if the calling does not work, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage