topic Charged twice in Get Support

Charged twice

An613 — Wed, 25 Jun 2025 23:15:24 GMT

My credit card was charged twice. How do I get you to cancel or refund the charge? If no action soon, I will have to dispute the charge through the credit card company.

Re: Charged twice

TheSterlinger — Wed, 25 Jun 2025 22:26:06 GMT

@An613 I've seen a few people complaining about double charges lately.

But, from my understanding you DON'T want to dispute it; you will be banned from using cc for 12 months and it can be a pain to pay each month buy buying vouchers and contact agents each time to add it to your account for you.

You need to contact agents directly to review your account and work it out with them. They usually don't provide refunds, just credits.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Charged twice

Sansan — Wed, 25 Jun 2025 22:33:30 GMT

@An613

When were the charges posted? Are you sure they are not pending? Is this the first time that you've seen this double charge?

You can use the chatbot to create a ticket for customer service representative to review and taken any action needed.

Just follow the prmpts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Charged twice

An613 — Wed, 25 Jun 2025 23:14:32 GMT

Do you mean Public Mobile bans using a CC on my PM account? Or the CC company? I've disputed charges before when my CC was stolen and the CC company didn't ban me. Just curious. I've never heard this before.

Re: Charged twice

TheSterlinger — Wed, 25 Jun 2025 23:20:59 GMT

Public Mobile will ban you from using a credit card to pay the account for atleast 12 months.

So not just the card that was originally used, but any credit card you try to register.

You will have to pay by vouchers, which itself is ok, as I do that sometimes, but you will have to contact PM each time to add the funds to your account for you.

I'm just going by what people who have experienced posted in the Community.

Re: Charged twice

An613 — Thu, 26 Jun 2025 01:22:21 GMT

The charges are posted, not pending. They are the only charges for that day. It's clearly a duplication. Here's a screenshot.

Re: Charged twice

Sansan — Thu, 26 Jun 2025 01:48:28 GMT

@An613 did you reach out to them at the link below? Did you recently just signed up?

Re: Charged twice

An613 — Thu, 26 Jun 2025 01:54:05 GMT

Yes, I used the link, so thanks for that. No response yet. I've had my account for at least 2 years, if not longer.