topic Account blocked in Get Support

Account blocked

Yarik1988 — Wed, 25 Jun 2025 18:04:15 GMT

My wifes account looks blocked. I tried to make a payment for her from my credit card, now credit card is blocked and her account in public mobile too

Tried to pay by voucher, but it's not working

Help us please

Cannot login to the website

Her phone number is +1647xxxxxxxxx

Yuliia xxxxx

Unblock it please to let her use your service

Edit by Dunkman: removed personal information

Re: Account blocked

hTideGnow — Wed, 25 Jun 2025 17:55:33 GMT

HI @Yarik1988

we are just customers here reading your post, not CS agent, so lease remove your phone number

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Account blocked

eddieO — Wed, 25 Jun 2025 17:57:50 GMT

@Yarik1988 please note that this is a public forum so anyone on the internet can read this and will see your personal information. Click the very small "V" with a circle in the top right corner of your post to edit it and remove the personal info.

if you are having trouble getting into your account try opening a ticket with customer support:

try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Regular business hours are from 9 AM-10 PM EST. Responses are typically given within an hour, but it may be longer depending on current volumes so keep monitoring your community inbox.

Re: Account blocked

CSA_PM — Wed, 25 Jun 2025 18:12:58 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage