Error when add esim

Barmodx — Sun, 29 Jun 2025 15:12:16 GMT

anyone can help support??

Re: eSIM Compatibility with Public Mobile

Barmodx — Wed, 25 Jun 2025 17:21:42 GMT

Re: Error when add esim

Sansan — Wed, 25 Jun 2025 17:28:45 GMT

You will need customer service representative help.

Use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error when add esim

softech — Wed, 25 Jun 2025 17:29:43 GMT

@Barmodx

try reboot the phone and log in the app again and see if the app would re-try the process

Even it still gives you an error, there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

topic Re: Error when add esim in Get Support

Error when add esim

Re: eSIM Compatibility with Public Mobile

Re: Error when add esim

Re: Error when add esim