topic Please cancel esim subscription and refund in Get Support

Please cancel esim subscription and refund

Uchiha — Wed, 25 Jun 2025 04:04:47 GMT

hello, I recently purchased an esim public mobile plan. But unfortunately my phone is not esim compatible. Please cancel my subscription and refund the amount. Thank you very much.

Re: Please cancel esim subscription and refund

slusagm — Wed, 25 Jun 2025 02:46:21 GMT

you dun really have to cancel the subscription, you can buy a physical sim and change.

But whether to change to physical sim or continue to ask for cancellation and refund, you still message PM and tell them what you like to do from here

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Please cancel esim subscription and refund

Rastin — Wed, 25 Jun 2025 02:51:41 GMT

You should remove your personal information this is a public forum anyone can see it. Use the down arrow on the right of your post to edit it.