topic Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails in Get Support

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

sarahuwu — Wed, 25 Jun 2025 02:12:51 GMT

Did this get removed at some point? I just tried to activate and there's no QR code in the email and the app is failing to install the eSIM.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

softech — Wed, 25 Jun 2025 02:16:00 GMT

@sarahuwu

the QR code email is still there, but usually it is not needed

did you already check your Sim Manager or Settings > Cellular screen to confirm the PM esim really not installed?

if so, try to reboot the phone, login the app again and see if the app picks up from where it left off and install the esim for you

if that does not happen, you have to engage PM support to sort it out. Please Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

sarahuwu — Wed, 25 Jun 2025 02:21:35 GMT

there's no QR code and the app just says "ESIM not installed" and yes I rebooted and checked the eSIM isn't there.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

umnikke8 — Wed, 25 Jun 2025 02:26:59 GMT

I assume you loaded images in that email.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

sarahuwu — Wed, 25 Jun 2025 02:27:34 GMT

yes

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

slusagm — Wed, 25 Jun 2025 02:31:17 GMT

from experience, usually PM will need you to change back to a physical sim card from (buy one from store) and then work on changing back to esim after

but please check with PM first. You won't be able to use Chatbot to open ticket at this stage, so message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

sarahuwu — Wed, 25 Jun 2025 02:32:43 GMT

So I have to buy a pSIM and then another eSIM because PM's systems screwed up?

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

slusagm — Wed, 25 Jun 2025 02:33:57 GMT

one good thing to add, they will reimburse the cost

but message them first, maybe they have better news

and come back and let us know how they help

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

sarahuwu — Wed, 25 Jun 2025 02:35:53 GMT

I found a public mobile pSIM I had lying around but there's no way for me to switch my activation from eSIM to pSIM.

I already sent a support ticket but they're closed for tonight.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

slusagm — Wed, 25 Jun 2025 02:37:36 GMT

yes, they won't reply until tomorrow

it's good you have a spare pSIM, make sure it is new and never used. If PM comes back and say you need to change to pSIM, then you can provide them the sim card number and the can process it right a way

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

sarahuwu — Wed, 25 Jun 2025 02:38:39 GMT

Yea it's sealed and never used.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

sarahuwu — Wed, 25 Jun 2025 18:37:16 GMT

Support activated a pSIM and then I purchase a new eSIM.

I was credited the cost of the SIMs

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

computergeek541 — Thu, 26 Jun 2025 01:03:21 GMT

self solution removed