topic Re: Payment in Get Support

Good luck with double payment

rusty69 — Sat, 31 Dec 2022 07:15:35 GMT

No admin help at public that's for sure

Re: Payment

softech — Fri, 30 Dec 2022 00:41:31 GMT

@rusty69 Pre-Authorized payment could fail, it could be a your credit card issue or more chance a problem on PM

but no worry, just login to My Account and make a manual payment. Click on the button "Reactivate my plan" and follow the steps to complete the manual payment

You can also use *611 to make the payment by amount due, but this requires you to know yoru 4 digits pin

Re: Payment

hTideGnow — Fri, 30 Dec 2022 01:38:06 GMT

HI @rusty69 so, did you login to My Account and confirm the account status?

was that PM took the money and your service still disconnected?

or PM autopay failed and you have no service?

@BKNS27 , @rusty69 was not the OP in the other post in August. OP just joined today and happened to reply there today

Re: Good luck with double payment

hTideGnow — Sat, 31 Dec 2022 01:00:50 GMT

HI @rusty69 No. there is always help with issue like this

I had issue with PM payment and they helped me sort it out within a day

You just need to open ticket and check message and reply them.

You opened ticket yet? If not here you are:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Good luck with double payment

softech — Sat, 31 Dec 2022 01:04:37 GMT

@rusty69 Seems like you tried to use Chatbot earlier and didn't have any success

Yes, Chatbot usually just provide information. For actual support from PM, please open ticket with Chatbot. You can follow Method 1 below to open ticket with Chatbot. In case it is too confusing, open ticket with them via direct message (Method 2):

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Good luck with double payment

BKNS27 — Sat, 31 Dec 2022 01:40:36 GMT

As stated previous post.

Overcharge will remain as credit in the account…so funds hasn’t disappeared unless members are hard up for funds and wanting a refund.