topic Re: need to contact support in Get Support

Activation with pre-paid

jerry2020 — Tue, 27 Jun 2023 20:29:45 GMT

I have a sim card from PM and a voucher for $20, I cant activate online, the only option is with a credit od debit card. How to activate new sim with new phone # with a voucher?

Thx community!

Re: Activation with pre-paid

HALIMACS — Tue, 27 Jun 2023 20:36:55 GMT

@jerry2020

You can ask support to assist.

They'll help setup the account (they'll need your SIM card#) place on suspend, then you sign into self-serve, pay with voucher to activate a plan. In order to receive the code to get online access to the self-serve account, you'll have to tap "resend code" to receive the code via the e-mail address being used as your USERNAME for the self-serve account.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Activation with pre-paid

jerry2020 — Tue, 27 Jun 2023 20:39:31 GMT

BTW---PM SIM cards are FREE right now at Telus stores.

Have fun!!!

Re: Activation with pre-paid

jerry2020 — Tue, 27 Jun 2023 20:42:41 GMT

Get a plan(no contract) with Public Mobile for just $15/mo---free unlimited incoming calls AND FREE unlimited TEXTS.

Good Stuff!!!!

Re: Activation with pre-paid

HALIMACS — Tue, 27 Jun 2023 20:44:58 GMT

Great to share that @jerry2020 !!!

Public Mobile had a free SIM card campaign a couple months back - i was able to acquire a few given the few users of the services/accounts I help manage.

INDEED, the $15 is my go-to plan, and has been for the time I've been here. No foreseeable plans to change that.

Re: Activation with pre-paid

dust2dust — Tue, 27 Jun 2023 20:45:57 GMT

Yup. And a small bucket of data. Welcome to Public Mobile. You can also use those prepaid visa gift cards to sign up rather than going through the trouble of support. Then use that voucher for your next renewal. Remember to use a referral code to get a $10 credit shortly after signing up. But the rule here is that you have to ask if you don't already have one from a friend or elsewhere.

Re: Activation with pre-paid

jerry2020 — Tue, 27 Jun 2023 20:47:41 GMT

Great plan, free incoming calls, just text and ask to be called back 🙂

Re: Activation with pre-paid

jerry2020 — Tue, 27 Jun 2023 20:50:19 GMT

How 'shortly' , I just signed up, can I still use a code?

Re: Activation with pre-paid

dust2dust — Tue, 27 Jun 2023 20:51:18 GMT

Yes. You would need to contact support again and ask them to apply a code.

Re: need to contact support

softech — Tue, 27 Jun 2023 21:03:01 GMT

@jerry2020 no worry if you missed it during activation. just open a ticket with support using direct message and they will help to apply it back

productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cancelling voicemail

softech — Tue, 27 Jun 2023 21:30:10 GMT

@jerry2020 you don't have to repost others answer to your question as a new post

https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancelling-voicemail/m-p/1008002#M702241