topic Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons in Get Support

To enable VoLTE on an iPhone

Dublicate_acct — Mon, 07 Aug 2023 17:44:37 GMT

To enable VoLTE on an iPhone or an iPad running iOS 13 and later:

Go to Settings SelectCellular
Select Cellular data options
SelectVoice & data
SelectLTE, VoLTE on

Re: Why no Volte option on my iPhone.

hairbag1 — Sat, 15 Jul 2023 15:44:18 GMT

@Dublicate_acct

iPhone 8 is supposed to be eligible for volte.

Re: Why no Volte option on my iPhone.

softech — Mon, 24 Jul 2023 16:00:05 GMT

@Dublicate_acct wrote:
On the Telus website confirmed that my iPhone is VoLTE compatible . Followed instructions on how to enable it -However the only select options on my iPhone 8 are 3G - or LTE. (Running IOS 16.5.1)

To enable VoLTE on an iPhone or an iPad running iOS 13 and later:
Go to Settings SelectCellular
Select Cellular data options
SelectVoice & data
SelectLTE, VoLTE on

@Dublicate_acct no worry, if you have iPhone 8 and above, your VoLTE is there.

Telus just hide the VoLTE toggle, but it pushed the carrier update to turn it on

You can test it by:

turn off Wifi first. Check if the phone status bar showing it is connected to 4G or LTE

Then make some calls, see if the signal indicator shows LTE or drop back to H or 3G while you are on the calls. If it stays with LTE, then yes, you are using VoLTE.

if you see the phone changed to 3G while you are on a call, message support instead and confirm if our account is VoLTE enabled

Re: Why no Volte option on my iPhone.

will13am — Sat, 15 Jul 2023 15:52:43 GMT

@Dublicate_acct , the iOS menus for older phones is a little confusing. If you are able to select both voice and data and enable LTE, it means exactly that, both voice and data are able to use LTE. Voice calls will be VoLTE.

Re: Why no Volte option on my iPhone.

umnikke8 — Sat, 15 Jul 2023 16:01:48 GMT

I can confirm that there is no VoLTE option/menu on the phone even when the phone and account are enabled for VoLTE. You just have to make a test call to see if it's working.

Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons

hTideGnow — Fri, 28 Jul 2023 16:34:51 GMT

@Dublicate_acct wrote:
Still counting down from 60 days - cut and pasting for you -

HI @Dublicate_acct

I guess the /60 does not matter now, you confirmed it was start counting down from 30 days anyway

Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons

hTideGnow — Fri, 28 Jul 2023 18:35:03 GMT

HI @Dublicate_acct believe me, creating too many account was the problem. PM site has cache problem and does not work well with people having too many logins. And you given up the Beer account?

and your transaction , when did you buy it? I thought you posted a screenshot about the date, but it is gone

you have been wiping posts and images, we are worrying if your account got hacked.

Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons

dust2dust — Thu, 03 Aug 2023 16:22:46 GMT

@Circus- It all depends on when you buy it during the billing cycle. I would think that people would buy data near the end of a cycle to hold them over until the renewal. Then, unless they run out again, they basically waste the purchase depending on how much of the add-on they used. But maybe you ran out earlier than anticipated.
But it has no relation to the billing cycle. It's just 30 days. Buy it whenever you like.

Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons

dust2dust — Thu, 03 Aug 2023 16:33:35 GMT

@ATHENS- Didn't you say along the way with all your scrubbed replies that you found in your payment history that you bought it on something like July 7th or thereabouts? It's also interesting that the new add-on shown by user Circus has the day counter in black. I presume it would go red closer to expiration. But you have been showing red all along with lots of days left. You do seem to have some weird anomaly.

Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons

computergeek541 — Thu, 03 Aug 2023 16:54:27 GMT

thread cleaned up

Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons

Typhon — Wed, 09 Aug 2023 20:05:44 GMT

@dust2dust wrote:
@ATHENS- Didn't you say along the way with all your scrubbed replies that you found in your payment history that you bought it on something like July 7th or thereabouts? It's also interesting that the new add-on shown by user Circus has the day counter in black. I presume it would go red closer to expiration. But you have been showing red all along with lots of days left. You do seem to have some weird anomaly.

No that's how it works .....the expiration date goes red when one purchases an additional add on before the existing one expires - and it just adds 30 days to the original .

Re: Why no Volte option on my iPhone.

sofa — Mon, 20 May 2024 18:26:39 GMT

may wife (iphone 😎 and I (Galaxy S10+) took the public mobile US/Canada plan since 4 months now.

yesterday we went to Buffalo for a trip. we were at ease thinking that our phone will have service in the US like what we have in Canada.

we were wrong. the S10+ was not able to make or receive any calls. text messages were ok and wifi was schetchy to ok. the LTE, AT&T signal ladder logos were showing although they go on or off depending on the geographical location.

the iphone 8 on the other hand was completely mute. no text messages, no internet and no calls out or in. the LTE, AT&T cellular signal logos were showing but the signal strenfth was only one bar regardless of the geographical location.

my cousin who was visiting buffalo with us had an iphone 7 he is on US/Canada plan similar to ours but from Freedom mobile. he had no trouble at all his phone atlo showed AT&T logo but had all the services text, call and internet in a normal way just like in Canada.

this tells me that my troubles is not caused by the (Hardware i.e. our phones) but are attributed to the public mobile service or network. it somehow changed the settings of our phones to render them useless on the AT&T network. the AT&T network was providing service to both public mobile and Freedom mobile.

Thank you for sharing your experiences with this regards.

Re: To enable VoLTE on an iPhone

versysRob1 — Mon, 12 Aug 2024 12:36:05 GMT

there is no option for VoLTE on my phone. Only lteor 3G

Re: To enable VoLTE on an iPhone

sofa — Mon, 12 Aug 2024 14:06:39 GMT

"there is no option for VoLTE on my phone. Only lteor 3G" even though the internet search say that iphone 8 is volte enabled. this means that the (carrier+apple) with their software updates are switching this option off to suite the public mobile network.