topic Re: I want to cancel my plan in Get Support

I want to cancel my plan

Lindseyinspace — Tue, 17 Jun 2025 20:00:25 GMT

Hi there,

I'd like to cancel my plan. I transferred my phone number to rogers, and now I want to cancel my public mobile plan. I don't have the payments tab or the unsubscribe button anymore.

How can I proceed? Thank you!

Re: I want to cancel my plan

hTideGnow — Tue, 17 Jun 2025 20:07:39 GMT

hi @Lindseyinspace you don't have to do anything to cancel your PM account if you are porting out your number. In fact if you cancel PM account before port is done, port would not work

when number is successfully ported to Rogers, your PM account would be closed as part of the process. So, just wait for the port to complete

Re: I want to cancel my plan

Chalupa_Batman — Tue, 17 Jun 2025 20:29:11 GMT

@Lindseyinspace wrote:
Hi there,
I'd like to cancel my plan. I transferred my phone number to rogers, and now I want to cancel my public mobile plan. I don't have the payments tab or the unsubscribe button anymore.
How can I proceed? Thank you!

If you're still able to log into your account, the account isn't closed and you will have to reach out to a CS Agent to close it. However, if you try to log in and can no longer log in, then the account is closed.

Re: I want to cancel my plan

Lindseyinspace — Tue, 17 Jun 2025 20:31:56 GMT

Hi team,

I am still able to login to my account, but there's no account details in there. Does that mean the process has completed or is still in progress?

By the way, I am so sad to leave public mobile, you guys are way better than rogers. I only have to switch to rogers because i live in a remote area that public mobile does cover. Will miss you!

Best,

Lindsey

Re: I want to cancel my plan

hTideGnow — Tue, 17 Jun 2025 20:37:48 GMT

hi @Lindseyinspace since you can still login, port is not completed yet

you got a text from PM asking for your approval to port out yet? did you reply yes?. usually it is another hour after you replied yes for the line to move out

Re: I want to cancel my plan

BKNS27 — Tue, 17 Jun 2025 23:24:00 GMT

@Lindseyinspace

If you can login to your PM account. That means porting was not completed by Rogers because your account will automatically close once porting is completed.

You will need to contact Rogers to complete the porting.

Re: I want to cancel my plan

Lindseyinspace — Tue, 24 Jun 2025 22:29:49 GMT

Hi Team,

Has my account been canceled? Would you be able to check and let me know?

Thanks so much

Best,

Lindsey

Re: I want to cancel my plan

hTideGnow — Tue, 24 Jun 2025 22:33:02 GMT

hi @Lindseyinspace

sorry, we are just customers

as said above, "If you can login to your PM account. That means porting was not completed by Rogers because your account will automatically close once porting is completed."

or is your PM service still working? if it is not, then port is completed and account is closed

if you cannot login but want to confirm, message PM support:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I want to cancel my plan

CSA_PM — Tue, 24 Jun 2025 22:34:30 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage