topic Re: Forgot e-mail in Get Support

Forgot e-mail

Hajjmamba — Tue, 24 Jun 2025 17:49:57 GMT

Hello, so this account is not the one that has my phone plan, because I can't acess the actual account that has it, reason being that I can't remember the e-mail.

I obviously tried doing the ''forgot e-mail'' but for some reason, instead of sending my something to my phone number where I can at least partially see the e-mail, it sends a mail to the forgotten e-mail account.

This is evidently absolutely useless as I don't know the e-mail address.

So is there a way to change the e-mail without having to somehow be an oracle and remembering it from thin air?

Re: Forgot e-mail

hTideGnow — Tue, 24 Jun 2025 17:52:56 GMT

hi @Hajjmamba

PM support agent can help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Forgot e-mail

Hajjmamba — Tue, 24 Jun 2025 17:56:31 GMT

Yeah I'm gonna do that. I absolutely hate chat bots and automated customer support. Thank you