Can I cancel my 15 $ addon

FranInquiry — Tue, 24 Jun 2025 14:49:23 GMT

Hi. On June 16, I purchased 15$ addon. A few minutes later I decided to dimply upgrade my plan to 60G.

Can I be reimbursed for my 15$ addon?

Re: Can I cancel my 15 $ addon

hTideGnow — Tue, 24 Jun 2025 14:50:57 GMT

PM is a prepaid service and usually do not provide refund

but PM support are usually willing to cancel the transaction and put the money back in your account as a credit, so ask them.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

FranInquiry — Tue, 24 Jun 2025 15:03:20 GMT

Thank you very much