biling problem

Samhorns — Tue, 24 Jun 2025 01:51:32 GMT

I got billed twice on June 21 and Jun23 both for 16.96 for my monthly fee why?

Re: biling problem

softech — Tue, 24 Jun 2025 01:55:21 GMT

did you see the 2 charges on the 2 days on My Account's Payment history ( https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you only see them on the credit card but not on My Account, then likely one of them just a pending charge

but if you see 2 charges on My Account's payment history, then any chance you were trying to change from the legacy $15 plan (the one with 250Mb data) to the new 4G $15 plan (the one with 500Mb data)? If you did make the change, then maybe you used "Change Now" instead of "Change on Renewal" and triggered an immediate plan change

If you didn't make any plan change and you really see 2 charges on the Payment history page, then check with PM support and they can sort it out for you. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: biling problem

Samhorns — Tue, 24 Jun 2025 10:04:32 GMT

I have a ticket no. xxxxxxxxxxx which I submitted last night but still waiting for your response. Please handle, thanks

topic Re: biling problem in Get Support

biling problem

Re: biling problem

Re: biling problem