topic Re: Please fix your website - my account doesnt work in Get Support

Please fix your website - my account doesnt work

Whitewalls — Tue, 24 Jun 2025 00:11:17 GMT

My Account is not working on the website, I have tried multiple browsers and devices. Please look into this issue

Re: Please fix your website - my account doesnt work

hTideGnow — Tue, 24 Jun 2025 00:12:37 GMT

hi @Whitewalls what error you got?

and did you try the Public Mobile app?

if you cannot login on both the app and browser, ask PM support agent to help.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Please fix your website - my account doesnt work

Chalupa_Batman — Tue, 24 Jun 2025 00:20:48 GMT

@Whitewalls wrote:
My Account is not working on the website, I have tried multiple browsers and devices. Please look into this issue

Hello @Whitewalls

Android Phone - Go into the Apps, find the PM app and clear the cache first, then clear the data. Then reboot the phone and log back in and try again.

iPhone - Delete the app, reboot phone, download the app again and log in and try again.

PC - Go into your browser settings, find Cache and clear the history of it. Then restart your entire browser, don't leave any windows open, then start it back up, go into Incognito mode and log in and try again.

Re: Please fix your website - my account doesnt work

hairbag1 — Tue, 24 Jun 2025 00:50:34 GMT

@Whitewalls

I just tried logging in using both the app and web version. I was able to get in without problems. I'm using Firefox ...seems to be fine...today anyhow.

Re: Please fix your website - my account doesnt work

Whitewalls — Tue, 24 Jun 2025 13:44:08 GMT

There is no error provided; the My Account link just brings me back to publicmobile.ca

If I type myaccount.publicmobile.ca into the address it also just brings me to publicmobile.ca

This is after Ive successfully logged into the account.

Re: Please fix your website - my account doesnt work

hTideGnow — Tue, 24 Jun 2025 13:49:45 GMT

hi @Whitewalls did you try the Public Mobile app?

and myaccount.publicmobile.ca would route you back to eversafe.id.telus.com for authentication. Do you have any spam blocker or so blocking that redirection?

and instead of typing the address, try to use the My Account link on the top right of this page