topic Re: Error M. 8702 in Get Support

Error M. 8702

David__ — Mon, 23 Jun 2025 22:59:14 GMT

Trying to finish my subscription and when I click to do the final payment screen I get Error M. 8702

I think it might be because I am using my friends credit card because I don't have one. How do I solve this issue. I've tried to get a hold of a person at customer service but it seems to be impossible.

Re: Error M. 8702

BKNS27 — Mon, 23 Jun 2025 23:04:51 GMT

@David__

It shouldn’t matter but I would suggest you contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket or dm for an agent to help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error M. 8702

David__ — Mon, 23 Jun 2025 23:08:05 GMT

Thank you, I tried using chat but I went in circles with it. I have been able to DM an agent. Ty

Re: Error M. 8702

Chalupa_Batman — Tue, 24 Jun 2025 00:42:00 GMT

Hey @David__

This is a common problem. Here are some ways to fix it.

Android Phone - Go into the Apps, find the PM app and clear the cache first, then clear the data. Then reboot the phone and log back in and try again.

iPhone - Delete the app, reboot phone, download the app again and log in and try again.

PC - Go into your browser settings, find Cache and clear the history of it. Then restart your entire browser, don't leave any windows open, then start it back up, go into Incognito mode and log in and try again.

But give it one full hour from the last time you tried.