topic Re: Unable to make calls outside of Canada in Get Support

Unable to make calls outside of Canada

Nizarjr — Tue, 01 Jul 2025 20:32:52 GMT

Hello

I am unable to make calls outside of Canada, despite having the can/usa/mex plan. Keeps telling me im out of minutes when i try to call even to the US. Can I please get some support to have this resolved

Re: Unable to make calls outside of Canada

eddieO — Mon, 23 Jun 2025 19:41:14 GMT

@Nizarjr try restarting your phone, this usually clears up the issue

Re: Unable to make calls outside of Canada

Nizarjr — Mon, 23 Jun 2025 19:42:54 GMT

@eddieO - tried rebooting several times no luck

Re: Unable to make calls outside of Canada

eddieO — Mon, 23 Jun 2025 19:44:47 GMT

@Nizarjr just read online that some are saying to wait at least 10 seconds before turning the phone back on. If this still does not help try contacting a support agent.

try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

A Customer Service Agent will reply to your community inbox here:
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Regular business hours are from 9 AM-10 PM EST. Responses are typically given within an hour, but it may be longer depending on current volumes so keep monitoring your community inbox.

Re: Unable to make calls outside of Canada

Chalupa_Batman — Mon, 23 Jun 2025 19:52:45 GMT

@Nizarjr wrote:
@eddieO - tried rebooting several times no luck

Hey @Nizarjr

Try this. Go into your Settings and find Network Settings. Reset the network settings and then restart your phone. This should help you reset your connection to Public Mobile and show the proper account. If you are having issues still connecting to a US network, go back in to Settings, Carrier Settings and turn off automatic. My opinion is T-Mobile is the most reliable in the US so pick that and then make sure data roaming is turned on. Then reboot the phone. Moving forward when you visit the US, your phone will always remember this setting and you'll never have to fuss with it again.

Re: Unable to make calls outside of Canada

Dunkman — Mon, 23 Jun 2025 20:10:50 GMT

@Nizarjr

Where are you physically located right now? USA?

Which model phone are you using? VoLTE compatible with PM network?

Re: Unable to make calls outside of Canada

Nizarjr — Tue, 01 Jul 2025 15:43:55 GMT

Still no luck and support also hasn't been any help. I'm trying to call from Canada to US but keeps telling me all available minutes are used. Im on the $35 can/usa 60gig plan on a s24 ultra

Re: Unable to make calls outside of Canada

hTideGnow — Tue, 01 Jul 2025 15:49:06 GMT

hi @Nizarjr

your phone is good

make sure you call by dialing 1### ### #### or + 1 ### ### ####

also, try reboot phone and reset network settings

if still fails, try the different US networks, AT&T, T-Mobile and Verizon

Re: Unable to make calls outside of Canada

Nizarjr — Tue, 01 Jul 2025 18:49:43 GMT

@hTideGnow - but im in Canada. Im trying to dial from Canada to the usa 🙂

Re: Unable to make calls outside of Canada

hTideGnow — Tue, 01 Jul 2025 18:57:10 GMT

hi @Nizarjr

then still try the Reboot and Reset Network Settings

if same, ask PM support to refresh your account for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage