topic Re: Alternative providers to public mobile self serve in Get Support

Alternative providers to public mobile self serve

bpub0618 — Mon, 23 Jun 2025 17:07:05 GMT

Are there any alternative Canadian mobile service providers with functional online help?

All of my attempts at updating my credit card information become stuck in endless loops on multiple screens even after being recognized following my login. Never any direct contact. I would be sorry to give up my long term subscription to Public Mobile but, service equals satisfaction and today there is none.

The wheels have come off and AI is incapable of repair it seems.

Re: Alternative providers to public mobile self serve

TheSterlinger — Mon, 23 Jun 2025 17:17:19 GMT

@bpub0618 have you looked at Koodo? There pretty good considering.

I know lots of people are with Freedom and I see some talk about Lucky Mobile.

I personally have never had any issues whatsoever updating cc# or adding Vouchers. Always worked first time like a charm.

Have you tried 611 or 1855 4public from another phone?

Re: Alternative providers to public mobile self serve

eddieO — Mon, 23 Jun 2025 17:17:44 GMT

@bpub0618 having live support would definitely make issues easier to deal with but honestly, I have had success the 2 times I reached out to a support agent by creating a ticket. In both cases I heard back in under an hour and after a few messages going back and forth my problems were resolved. Have you tried creating a ticket?

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Alternative providers to public mobile self serve

Chalupa_Batman — Mon, 23 Jun 2025 18:36:17 GMT

@bpub0618 wrote:
Are there any alternative Canadian mobile service providers with functional online help?
All of my attempts at updating my credit card information become stuck in endless loops on multiple screens even after being recognized following my login. Never any direct contact. I would be sorry to give up my long term subscription to Public Mobile but, service equals satisfaction and today there is none.
The wheels have come off and AI is incapable of repair it seems.

Hello @bpub0618

The Public Mobile website is known to have cache issues. Even their apps have cache issues. With that being said, here are some options to resolve it. Or at least attempt to...

Android Phone - Go into the Apps, find the PM app and clear the cache first, then clear the data. Then reboot the phone and log back in and try again.

iPhone - Delete the app, reboot phone, download the app again and log in and try again.

PC - Go into your browser settings, find Cache and clear the history of it. Then restart your entire browser, don't leave any windows open, then start it back up, go into Incognito mode and log in and try again.

These options usually clear the issues. It's best to wait at least 1 full and complete hour after trying the very last time you did.

Re: Alternative providers to public mobile self serve

hTideGnow — Mon, 23 Jun 2025 18:39:54 GMT

hi @bpub0618

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Alternative providers to public mobile self serve

CSA_PM — Mon, 23 Jun 2025 19:26:29 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Alternative providers to public mobile self serve

Rastin — Mon, 23 Jun 2025 20:04:18 GMT

There 2 I can recommend pc mobile has a call center that connects you to an agent in less then 5 min. Have not used them in a few years but it's nice being able to talk to someone when you need help instead of wanting hours for a response to a ticket here.

Fizz mobile. Doesn't have a call center but response within minutes to any live chat