topic Re: Help me out in Get Support

Help me out

PublicEcho — Tue, 04 Jan 2022 23:09:11 GMT

Hello everyone

I decided to join PM back in 2016.

The current carrier I was with was offering me amazing deals and so I decided to just stay for a few more years. They could not offer me better deals again so now I am switching to PM for good.
The time has come and back then I ordered my SIM card which I have not touched.

I could use some help with how I can set everything up and if I can still take the current FLASH SALE promotion where you get 2 months for free?

Thank you

Re: Help me out

MacMe — Sun, 10 Jun 2018 19:37:28 GMT

There is a 30 days of service for $0 promotion you can look at:

https://productioncommunity.publicmobile.ca/t5/Announcements/Until-June-10-Get-a-SIM-your-next-30-days-of-service-for-0-when/m-p/244301

Re: Help me out

meocon — Sun, 10 Jun 2018 19:40:49 GMT

@PublicEcho You can also get $10 credit bill for friend referral as well.

Re: Help me out

will13am — Sun, 10 Jun 2018 19:42:00 GMT

The flash sales are typically done through retail partner Walmart. They seem to crop up on weekends and typically involve getting the second month free, plus free SIM card. Recently, the referral rewards have been upgraded to pay the referred party a one time $10 credit. So, if you do decide to sign up, make sure you get a referral from an existing customer. At this time, I will shamelessly say I am an existing customer.

Re: Help me out

PublicEcho — Sun, 10 Jun 2018 19:42:29 GMT

I have a SIM card with me now which I got years ago.

Will it still work? I don't want to pay $10 for SIM card.

Also I can't unlock my phone until tomorrow since it looks like all of the fido stores are closed today...

What should I do?

Re: Help me out

MacMe — Sun, 10 Jun 2018 19:46:24 GMT

You can activate your SIM here:

https://activate.publicmobile.ca/

Re: Help me out

will13am — Sun, 10 Jun 2018 19:45:43 GMT

@PublicEcho wrote:
I have a SIM card with me now which I got years ago.
Will it still work? I don't want to pay $10 for SIM card.
Also I can't unlock my phone until tomorrow since it looks like all of the fido stores are closed today...
What should I do?

You should be able to call Fido call center or use live chat to get the unlock code today. As for getting the deal, you got to activate before the promo is over. SIM cards do not expire and so the year old card is good as long as it has not been previously used.

Re: Help me out

PublicEcho — Sun, 10 Jun 2018 19:46:25 GMT

If I activate my SIM card now can I still sign up for the current FLASH sale promotion?

Re: Help me out

LEGO — Sun, 10 Jun 2018 19:46:32 GMT

It will work, as long as your SIM card was never activated before.

Re: Help me out

PublicEcho — Sun, 10 Jun 2018 19:47:52 GMT

@will13am wrote:
@PublicEcho wrote:
I have a SIM card with me now which I got years ago.
Will it still work? I don't want to pay $10 for SIM card.
Also I can't unlock my phone until tomorrow since it looks like all of the fido stores are closed today...
What should I do?
You should be able to call Fido call center or use live chat to get the unlock code today. As for getting the deal, you got to activate before the promo is over. SIM cards do not expire and so the year old card is good as long as it has not been previously used.

Oh I can just live chat with them to get it unlocked now?
I don't have to go to a store to get them to do it?

Re: Help me out

MacMe — Sun, 10 Jun 2018 19:54:57 GMT

@PublicEcho wrote:
@will13am wrote:
@PublicEcho wrote:
I have a SIM card with me now which I got years ago.
Will it still work? I don't want to pay $10 for SIM card.
Also I can't unlock my phone until tomorrow since it looks like all of the fido stores are closed today...
What should I do?
You should be able to call Fido call center or use live chat to get the unlock code today. As for getting the deal, you got to activate before the promo is over. SIM cards do not expire and so the year old card is good as long as it has not been previously used.
Oh I can just live chat with them to get it unlocked now?
I don't have to go to a store to get them to do it?

Yes, you can do it over chat:

https://www.fido.ca/consumer/contact-us

You will need your IMEI #:

Go into the dialer as if you were going to dial a friend and enter: *#06#
Alternatively, you can find the IMEI number in: Settings > About

https://www.fido.ca/consumer/content/fido-device-unlock

Re: Help me out

will13am — Sun, 10 Jun 2018 19:52:20 GMT

@PublicEcho wrote:
@will13am wrote:
@PublicEcho wrote:
I have a SIM card with me now which I got years ago.
Will it still work? I don't want to pay $10 for SIM card.
Also I can't unlock my phone until tomorrow since it looks like all of the fido stores are closed today...
What should I do?
You should be able to call Fido call center or use live chat to get the unlock code today. As for getting the deal, you got to activate before the promo is over. SIM cards do not expire and so the year old card is good as long as it has not been previously used.
Oh I can just live chat with them to get it unlocked now?
I don't have to go to a store to get them to do it?

It is not necessary to go to a store. You can do live chat or call them.

Re: Help me out

PublicEcho — Sun, 10 Jun 2018 19:57:17 GMT

I am working on it right now.

I hope you guys can help me out later...

Very much appreciate it!

Re: Help me out

PublicEcho — Sun, 10 Jun 2018 20:07:15 GMT

@will13am wrote:
@PublicEcho wrote:
@will13am wrote:
@PublicEcho wrote:
I have a SIM card with me now which I got years ago.
Will it still work? I don't want to pay $10 for SIM card.
Also I can't unlock my phone until tomorrow since it looks like all of the fido stores are closed today...
What should I do?
You should be able to call Fido call center or use live chat to get the unlock code today. As for getting the deal, you got to activate before the promo is over. SIM cards do not expire and so the year old card is good as long as it has not been previously used.
Oh I can just live chat with them to get it unlocked now?
I don't have to go to a store to get them to do it?
It is not necessary to go to a store. You can do live chat or call them.

Do I get something for accepting an existing PM customer when signing up?
I thought I couldn't do that in order to take part in the FLASH sale promo?

Re: Help me out

LEGO — Sun, 10 Jun 2018 20:41:15 GMT

You will receive $10 account credit for SIM card and referral customer will receive $1 off their bill; so I am shamelessly offer to send you my number by Private message.

You will also receive $1 off your bill in the future, when you refer someone to Public Mobile.

Friendship Forever: Celebrate Your BFF Today with Our New Referral Offer

Re: Help me out

MacMe — Sun, 10 Jun 2018 20:22:20 GMT

@PublicEcho wrote:
Do I get something for accepting an existing PM customer when signing up?
I thought I couldn't do that in order to take part in the FLASH sale promo?

Yes, when you activate you should get the $10 referral credit:

https://productioncommunity.publicmobile.ca/t5/Announcements/Friendship-Forever-Celebrate-Your-BFF-Today-with-Our-New/m-p/244198

Re: Help me out

PublicEcho — Sun, 10 Jun 2018 20:30:19 GMT

@MacMe wrote:
@PublicEcho wrote:
Do I get something for accepting an existing PM customer when signing up?
I thought I couldn't do that in order to take part in the FLASH sale promo?
Yes, when you activate you should get the $10 referral credit:

https://productioncommunity.publicmobile.ca/t5/Announcements/Friendship-Forever-Celebrate-Your-BFF-Today-with-Our-New/m-p/244198

I also get a $10 credit if I refer you?

Do I still get to participate in the FLASH sale promo?

Thanks.

Re: Help me out

LEGO — Sun, 10 Jun 2018 20:45:17 GMT

@PublicEcho

You got: $1/ referral every 30 days for as long as your friend stays with us!
Your friend got: a one-time $10 account credit to offset the cost of their SIM card

Friendship Forever: Celebrate Your BFF Today with Our New Referral Offer
Please, read Terms and Conditions hidden in the Spoiler

EDIT: You will not get a $10 credit if you refer someone!

Re: Help me out

PublicEcho — Sun, 10 Jun 2018 20:46:51 GMT

@LEGO wrote:
@PublicEcho
You got: $1/ referral every 30 days for as long as your friend stays with us!
Your friend got: a one-time $10 account credit to offset the cost of their SIM card
Friendship Forever: Celebrate Your BFF Today with Our New Referral Offer
Please, read Terms and Conditions hidden in the Spoiler

EDIT: You will not get a $10 credit if you refer someone!

I won't get it?! Why?

I have to wait 50 minutes to register again...

Re: Help me out

MacMe — Sun, 10 Jun 2018 20:52:45 GMT

I think LEGO meant that if you refer someone else to Public Mobile and they enter your number, they will get the $10 credit. You would get a $1 credit per month.

In your case, since you are activating an account, you will get a $10 credit.