topic Typo while porting phone number in Get Support

Typo while porting phone number

ricksanchez — Tue, 04 Jan 2022 23:09:07 GMT

I made a typo while porting my phone number now I can't port because it claims there is one in progress.

Is there a way to cancel the porting and retry?

Re: Typo while porting phone number

LEGO — Sun, 10 Jun 2018 18:46:41 GMT

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Typo while porting phone number

meocon — Sun, 10 Jun 2018 18:47:44 GMT

@ricksanchez I recommend you send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: Typo while porting phone number

ricksanchez — Sun, 10 Jun 2018 18:56:23 GMT

Thanks, I just PM them