topic Re: 4th day - Number is still not ported completly - . No response from any private messages. in Get Support

4th day - Number is still not ported completly - . No response from any private messages.

luckyluc — Tue, 04 Jan 2022 23:09:08 GMT

Incoming calls no t working.

I don't know what to do. I ported two numbers , first one has still issues as above , the second one was done day later and was ported within 30min.

No response from moderators. Anybody can help?

Re: 4th day - Number is still not ported completly - . No response from any private messages.

W0507636 — Wed, 09 Nov 2016 00:17:28 GMT

@Shazia_K

Re: 4th day - Number is still not ported completly - . No response from any private messages.

fboybcb — Wed, 09 Nov 2016 00:18:06 GMT

Sometimes it takes a few hours for it to be fully ported. But if you are still having trouble, you can pm one of the mods. @Mary_M

Good luck

Re: 4th day - Number is still not ported completly - . No response from any private messages.

eazybelle — Wed, 09 Nov 2016 00:19:33 GMT

Sorry to hear about the issues you're having. Unfortunately I cannot help. Be patient and wait for a mod to help. You can try messaging them again. Good luck!

Re: 4th day - Number is still not ported completly - . No response from any private messages.

Tammer — Wed, 09 Nov 2016 00:29:04 GMT

My port has been 4 days also and stil not complete

Re: 4th day - Number is still not ported completly - . No response from any private messages.

luckyluc — Wed, 09 Nov 2016 04:51:22 GMT

few hours you say. hmm it's already 92h - is it a few or already a couple? 🙂 I PM's moderators but no reply so far, my messages were not even read !!!

Re: 4th day - Number is still not ported completly - . No response from any private messages.

Mary_M — Wed, 09 Nov 2016 17:50:11 GMT

Hey @luckyluc

I have responded to your private message.

I'm really sorry about the delay 😞 I'll keep in touch until it's fully resolved!

Mary

Re: 4th day - Number is still not ported completly - . No response from any private messages.

dwchoi — Thu, 10 Nov 2016 16:53:47 GMT

I just activated my SIM card and ported my old cell number from Bell. I can make a outgoing call but I cannot receievd any phone call. How long do i need to wait until the porting is complete

Re: 4th day - Number is still not ported completly - . No response from any private messages.

luckyluc — Thu, 10 Nov 2016 16:58:08 GMT

To be honest my wife's card hasn't been ported so far since sat/sun 1am but mine was done within 45 minutes.

Re: 4th day - Number is still not ported completly - . No response from any private messages.

baluyot — Thu, 10 Nov 2016 16:58:33 GMT

I'm in the same situation. Port issue going on 7 days now with no resolution in sight. I've done everyting...private messages to mod, used their suppport form on the web, twitter. Service is really bad at this point from my perspective.

Re: 4th day - Number is still not ported completly - . No response from any private messages.

luckyluc — Thu, 10 Nov 2016 17:19:25 GMT

I'm wondering who's gonna pay to my old operator for service (only incoming calls) from NOV 6 For sure it's not gonna be me because Public Mobile already charged me $120 for their service which started NOV 6 1AM. It's bot my fault that they can't fix my problem (today at 1AM it will be the 5th day) What's more, I was waiting 4 days to get reply for my private message to one of moderators what happened yesterday around 11AM saying that within 24 business hours my problem will be fixed.
It's 11.58AM and my wife's phone still can't receive calls.
GREAT JOB PUBLIC MOBILE !!!

Re: 4th day - Number is still not ported completly - . No response from any private messages.

JayM — Thu, 10 Nov 2016 17:23:49 GMT

In same boat, I guess they are getting way too many people signing up. Just happy that my old sim did not stop working 🙂

Re: 4th day - Number is still not ported completly - . No response from any private messages.

W0507636 — Fri, 11 Nov 2016 03:14:01 GMT

@JayM and @luckyluc @Shazia_K request a mod to resolve

Re: 4th day - Number is still not ported completly - . No response from any private messages.

computergeek541 — Fri, 11 Nov 2016 07:24:56 GMT

@luckyluc wrote:
I'm wondering who's gonna pay to my old operator for service (only incoming calls) from NOV 6 For sure it's not gonna be me because Public Mobile already charged me $120 for their service which started NOV 6 1AM. It's bot my fault that they can't fix my problem (today at 1AM it will be the 5th day) What's more, I was waiting 4 days to get reply for my private message to one of moderators what happened yesterday around 11AM saying that within 24 business hours my problem will be fixed.
It's 11.58AM and my wife's phone still can't receive calls.
GREAT JOB PUBLIC MOBILE !!!

I understand you're not happy with things not going smoothly. If you make a request that Public pay for your old service, you're probably going to be informed that they're unable to do that.

But if you reword it such that you request that they credit you for the time that Public service wasn't working, I'm sure they'd be able to add a prorated amount of the $120 to your balance so that the credit can be used for your next Public billing cycle. Perhaps, they would even be able to make adjustments to your account so that the $120 plan only takes effect once it does start working properly. That way, you'd only be paying for the 1 service over those 5 days.