topic Can’t receive texts or iMessages in Get Support

Can’t receive texts or iMessages

Mac1199 — Sun, 22 Jun 2025 19:37:43 GMT

I’m assuming because I can’t confirm my identity with the Confirm Identity SMS? Caught in a loop. Need help. It’s been 2hrs so maybe it takes time to port the new number? I can make calls.

Re: Can’t receive texts or iMessages

hTideGnow — Sun, 22 Jun 2025 19:39:28 GMT

hi @Mac1199 it takes time to port the number

try reboot the phone and check inbound calls

if same, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Can’t receive texts or iMessages

BKNS27 — Sun, 22 Jun 2025 20:14:35 GMT

@Mac1199

Your old SIM will continue service once porting is completed. Once porting is completed, switch to PM SIM/eSIM.