topic Do I lose my Free Add ons? in Get Support

Do I lose my Free Add ons?

JD62 — Sun, 22 Jun 2025 17:43:17 GMT

I am currently on a plan that is 15.00 per month and would like to do a lateral change to an upgraded (updated) plan for 15.00 per month. I have accumulated many free bonus add ons and if I switch to a different subscription, will I lose all the free bonuses that I have not used yet? Thanks for your answers in advance.

Re: Do I lose my Free Add ons?

hairbag1 — Sun, 22 Jun 2025 17:48:17 GMT

@JD62

you mean Holiday bonus data and talk minutes ? If so, you won't lose them.

Re: Do I lose my Free Add ons?

BKNS27 — Sun, 22 Jun 2025 19:28:26 GMT

@JD62

All bonuses and add-ons will transfer to your new plan as long as your account remains the same.

Some add-ons will have a 15 days limit like USA data, calling and texting.

Re: Do I lose my Free Add ons?

LitlLdy — Sun, 22 Jun 2025 18:35:41 GMT

@JD62 wrote:
I am currently on a plan that is 15.00 per month and would like to do a lateral change to an upgraded (updated) plan for 15.00 per month. I have accumulated many free bonus add ons and if I switch to a different subscription, will I lose all the free bonuses that I have not used yet? Thanks for your answers in advance.

@JD62 , I upgraded from the old $15 plan to the new one & still have my free gift add-ons (international long distance minutes & data) but the Canada wide long distance minutes add-ons are not compatible with this plan due to the plan has unlimited Canada wide minutes which is great 😊

Edited: To fix typo!

Re: Do I lose my Free Add ons?

Grinch — Sun, 22 Jun 2025 18:41:23 GMT

I just did 3 changes of same. First account is completed….no changes to add ons. Canada wide minute add ons still show but will be redundant though. Nothing to worry about…like being short changed. .

Re: Do I lose my Free Add ons?

computergeek541 — Sun, 22 Jun 2025 19:19:49 GMT

@BKNS27 wrote:
Some add-ons will have a 30 day limit like USA data, calling and texting.

US roaming add-ons only last for 15 days.

Re: Do I lose my Free Add ons?

BKNS27 — Sun, 22 Jun 2025 19:28:01 GMT

@computergeek541

Thanks for catching that!

Re: Do I lose my Free Add ons?

Awws — Thu, 18 Dec 2025 19:10:59 GMT

missing holiday data and minutes bonuses. Somewhere these have all disappeared from my account when they were carried over since I have been a public customer. Does anyone know what happened?

Re: Do I lose my Free Add ons?

slusagm — Thu, 18 Dec 2025 19:21:56 GMT

@Awws

they are there, just click "usage breakdown" under the usage odometer and it will expand and you will see the add-ons there

Re: Do I lose my Free Add ons?

Awws — Thu, 18 Dec 2025 19:24:15 GMT

thank you . found them there.