topic Number transfer in Get Support

Number transfer

Sober — Sun, 22 Jun 2025 19:32:37 GMT

How do I avoid the runaround in trying to transfer my number from Koodo prepaid ? Log in, try again. Log in, try again.

Re: Number transfer

hTideGnow — Sun, 22 Jun 2025 15:21:52 GMT

with porting from Koodo Prepaid, you need to get a new number first and ask PM support help with porting after the line is activated, you have the new number now?

I think you have trouble logging in and ask PM support's help with the port. What you need to do now is to submit a ticket with PM agent for help with the porting from Koodo Prepaid

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer

Chalupa_Batman — Sun, 22 Jun 2025 15:24:28 GMT

@Sober wrote:
How do I avoid the runaround in trying to transfer my number from Koodo prepaid ? Log in, try again. Log in, try again.

Hello @Sober

Transferring a Koodo Prepaid requires customer service involvement. Here's how.

Please use the following link to contact customer service to assist you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Number transfer

computergeek541 — Sun, 22 Jun 2025 15:57:41 GMT