topic Re: New account activated, can only call out, not receiving call, not able to receive/send SMS in Get Support

New account activated, can only call out, not receiving call, not able to receive/send SMS

JinLuo — Sun, 22 Jun 2025 02:55:26 GMT

New account just activated, but I can only call out, not receiving any calls, not able to receive/send any SMS, can't even get the code to complete my account registration.

What should I do?

Thanks!

Re: New account activated, can only call out, not receiving call, not able to receive/send SMS

Sansan — Sun, 22 Jun 2025 03:05:24 GMT

@JinLuo

You will need to engage a Public Mobile agent. You can click on the link to send a message now.

They will respond and review your accoint in the morning.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New account activated, can only call out, not receiving call, not able to receive/send SMS

JinLuo — Sun, 22 Jun 2025 03:08:51 GMT

Thank you, I will submit a ticket and hope they will help to fix this asap. Much appreciated!

Re: New account activated, can only call out, not receiving call, not able to receive/send SMS

Sansan — Sun, 22 Jun 2025 03:11:40 GMT

Did you restart your phone? What type of phone do you have?

Sometimes resetting networks helps.

Re: New account activated, can only call out, not receiving call, not able to receive/send SMS

JinLuo — Sun, 22 Jun 2025 03:32:06 GMT

Yes, I have restarted my phone multiple times as well as reset the network. Unfortunately, not working at all. ☹️

Re: New account activated, can only call out, not receiving call, not able to receive/send SMS

Ladyhawke — Mon, 23 Jun 2025 13:48:01 GMT

S22ultra

Re: New account activated, can only call out, not receiving call, not able to receive/send SMS

Sansan — Tue, 24 Jun 2025 00:09:40 GMT

So they weren't able to fix yet?