Existing sim

Jeffv1 — Sat, 21 Jun 2025 21:04:33 GMT

I have an existing public mobile plan and sim. But the app doesn't think I have a plan. Can I link the existing sim to the app?

Re: Existing sim

hTideGnow — Sat, 21 Jun 2025 21:07:11 GMT

the sim is working (can make and receive voice calls and data work)?

if you got a error when you trying to login, you have to ask PM support to link the login with your My Account that the sim card is on. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage