topic Re: Internet doesn't work in Get Support

Internet doesn't work

Gaurav_96 — Fri, 20 Jun 2025 23:49:32 GMT

Suddenly Internet doesn't work. Switched off phone, changed Carrier to T mobile, At&t, Verizon etc hut nothing works. Roaming is on. It was working until a day ago. I am currently in US and I have US, Canada, Mexico plan 60gb Internet.

Re: Internet doesn't work

slusagm — Fri, 20 Jun 2025 23:54:12 GMT

Check My Account using Incognito mode and see if you used up the data

Check if your phone had a data limit set and of data saver enabled

check any network outage in your area

https://www.telus.com/en/bc/outages

You can also try reboot your phone and Reset network settings.

Re: Internet doesn't work

Chalupa_Batman — Sat, 21 Jun 2025 00:22:04 GMT

@Gaurav_96 wrote:
Hi
Suddenly Internet doesn't work. Switched off phone, changed Carrier to T mobile, At&t, Verizon etc hut nothing works. Roaming is on. It was working until a day ago. I am currently in US and I have US, Canada, Mexico plan 60gb Internet.

@slusagm wrote:
Check My Account using Incognito mode and see if you used up the data
Check if your phone had a data limit set and of data saver enabled
check any network outage in your area
https://www.telus.com/en/bc/outages
You can also try reboot your phone and Reset network settings.

Not sure that will help him as he said he's in the US currently. 🙂

Re: Internet doesn't work

slusagm — Sat, 21 Jun 2025 00:31:38 GMT

@Chalupa_Batman wrote:

https://www.telus.com/en/bc/outages
You can also try reboot your phone and Reset network settings.
Not sure that will help him as he said he's in the US currently. 🙂

Outage map might not work , but check if data all used and reset network will still help

Re: Internet doesn't work

hTideGnow — Sat, 21 Jun 2025 00:31:42 GMT

hi @Gaurav_96

what phone do you have?

do you have a Canada-US(-Mexico) plan or US roaming addon?

did you try changing network mode to 4G or LTE instead of 5G?

Re: Internet doesn't work

BKNS27 — Sat, 21 Jun 2025 00:57:28 GMT

@Gaurav_96

Is your phone on the list of whitelist of phones that will work in the USA on VoLTE?

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.