topic Re: Service in Get Support

Service

DIOZZO1 — Fri, 20 Jun 2025 23:14:31 GMT

I am not able to dial out, it says emergency calls only, anyone know what the problem is?

slusagm — Fri, 20 Jun 2025 23:16:26 GMT

look like network issue, check any network outage in your area

You can also try reboot your phone and Reset network settings.

Meow — Fri, 20 Jun 2025 23:16:33 GMT

Check first is your account is active.
If yes, pull SIM out, clean contacts, push it back.
If yes, try your SIM in another phone.

If you have eSIM, difficult to troubleshoot...

DIOZZO1 — Fri, 20 Jun 2025 23:19:35 GMT

I will try everything thanks

hTideGnow — Fri, 20 Jun 2025 23:21:41 GMT

can you tell if mobile data and sms works

if you have a physical sim card, you can try it on another phone.

if you tried everything but nothing helps, report this to PM support agent. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage