topic I was double charged in Get Support

I was double charged

CaroCharette4 — Fri, 20 Jun 2025 21:34:19 GMT

Can’t find a way to send a ticket to get help with the double charge

Re: I was double charged

Sansan — Fri, 20 Jun 2025 21:38:45 GMT

Why do you say you were double charged? Anyway, refunds are usually not given here unfortunately. They will probably give you a credit towards your next bill if you were indeed double charged.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: I was double charged

slusagm — Fri, 20 Jun 2025 21:48:26 GMT

where you see it double charged? you see 2 charges on the credit card? if so, confirm if one of them is a pending charge only

And if you see 2 lines on the Payment history on My Account, then they are not double charges, every renewal will have 2 lines, one for a debit from your payment card, the other line is how the money being used

but if you are sure you got charged twice, ask PM to check and provide refund

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen
Or you can also message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage