topic Re: Logging in to my account in Get Support

Logging in to my account

Debi_kim — Fri, 20 Jun 2025 21:16:25 GMT

I can’t log in to my account to see what subscription I have.

Re: Logging in to my account

eddieO — Fri, 20 Jun 2025 21:24:09 GMT

@Debi_kim what message are you seeing? Are you trying on a web browser or on your phone? If on phone try on a web browser or vice versa. The app and website sometimes has caching issues. You can also try to clear cache for the web browser and for app, clear app data from the settings

Re: Logging in to my account

Chalupa_Batman — Fri, 20 Jun 2025 21:31:30 GMT

@Debi_kim wrote:
I can’t log in to my account to see what subscription I have.

Hello @Debi_kim

What exactly is the error it's giving you? Wrong email address, wrong password??