topic Re: Can’t reactivate my account in Get Support

Can’t reactivate my account

Likealush — Fri, 20 Jun 2025 15:23:50 GMT

My account was shut off a few days ago. When attempting to reactivate it, it’s trying to have me go through the entire setup process again instead of simply allowing me to use my registered credit card to pay. When attempting to pay via *611 it’s asking for a 4 digit pin, which I never set up. When attempting to submit a ticket to support, it keeps returning a “something went wrong” error. When attempting to use the site or app from both my phone and computer, most pages end up in an infinite loading loop. I’m at a loss here, this has been a terribly frustrating experience and I’m about ready to just hop to a new company but don’t want to lose my number. What are the next steps? Anyone have any suggestions? 😞

Re: Can’t reactivate my account

BKNS27 — Fri, 20 Jun 2025 15:28:13 GMT

@Likealush

If you didn’t setup your PIN click on the link to setup.

https://myaccount.publicmobile.ca/en/account/reset/pin

Then dial 611 or 1-855-4PUBLIC to make a manual payment.

Re: Can’t reactivate my account

hairbag1 — Fri, 20 Jun 2025 15:31:45 GMT

@Likealush

Can't access your account ?...if all else fails, use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t reactivate my account

Likealush — Fri, 20 Jun 2025 16:01:42 GMT

Unfortunately it just keeps returning an error saying something went wrong.

Re: Can’t reactivate my account

Likealush — Fri, 20 Jun 2025 16:15:20 GMT

You’re a SAINT! I honestly don’t remember setting up a pin and it wasn’t either of the 2 I used for literally everything, so I was at a loss. I’m back in business now. Thanks a ton!

Re: Can’t reactivate my account

computergeek541 — Fri, 20 Jun 2025 20:32:55 GMT

@Likealush wrote:
You’re a SAINT! I honestly don’t remember setting up a pin and it wasn’t either of the 2 I used for literally everything, so I was at a loss. I’m back in business now. Thanks a ton!

Public Mobile no longer has new customers set up an account PIN. Public Mobile prefers that customers use the Public Mobile self serve app over 611 and in the app, the account PIN serves no purpose.