topic Re: Reward points in Get Support

Reward points

vansam — Fri, 20 Jun 2025 17:43:15 GMT

Hey Community,

I recently changed my old $15 plan to new $15 plan and paid on June 15, my rewards points of 0.75 not credited yet, I sent a private message to CS agent regarding this matter, the CS wanted following information to authenticate. Is this normal?

* Your full name
*address with postal code
*the last 4 digits of the Credit Card registered on the account
*rate plan

*SIM card number (19 digits)
*email address

Re: Reward points

slusagm — Fri, 20 Jun 2025 17:56:24 GMT

That is normal

Please reply PM CS agent directly by replying his message

Re: Reward points

TheSterlinger — Fri, 20 Jun 2025 18:01:01 GMT

@vansam providing that the request is cs_agent then it should be legitimate yes. I have been asked a few of those questions when I reached out to them yes.

Re: Reward points

Meow — Fri, 20 Jun 2025 18:36:09 GMT

Agent will ask you to provide from 2 to many more personal info to confirm you are who you are claiming to be.

In case somebody got hold of your log in credentials and tries to screw up your account... Some people have password manager (from browser) for faster log in and if computer gets into wrong hands... good luck then...

NEVER use browser's 'password manager'.

Re: Reward points

BKNS27 — Fri, 20 Jun 2025 19:46:35 GMT

@vansam

Your 0.75 points will be added after your renewal date and not sooner. So login to your account and see when your current plan will be renewed for July.

Re: Reward points

computergeek541 — Fri, 20 Jun 2025 19:50:56 GMT

Re: Reward points

computergeek541 — Fri, 20 Jun 2025 20:19:59 GMT

@vansam wrote:
I recently changed my old $15 plan to new $15 plan and paid on June 15, my rewards points of 0.75 not credited yet, I sent a private message to CS agent regarding this matter, the CS wanted following information to authenticate. Is this normal?
* Your full name
*address with postal code
*the last 4 digits of the Credit Card registered on the account
*rate plan
*SIM card number (19 digits)
*email address

In the future, please always use the chatbot to open tickets. The ticketing process there takes care of these security precautions and tickets open through this method are given a higher priority.

Re: Reward points

funpig1 — Sat, 21 Jun 2025 05:02:01 GMT

@vansam

Having gone through that routine many times, I usually include my name, the last 4 digits of my credit card and my account number in my initial message to the agent. I find that giving the verification info up front saves time for me.

Re: Reward points

computergeek541 — Sat, 21 Jun 2025 05:08:13 GMT

@funpig1 wrote:
@vansam
Having gone through that routine many times, I usually include my name, the last 4 digits of my credit card and my account number in my initial message to the agent. I find that giving the verification info up front saves time for me.

Customers are to be using the chatbot open tickets whenever possible. Not only is the above a security vulnerability, but it actually guarantees that the response will take longer.