topic Re: New phone in Get Support

New phone

GDriedger — Fri, 20 Jun 2025 17:47:07 GMT

I got a new phone. But my number (already with public mobile) won't transfer when I log in and install a new e-sim.

Re: New phone

TheSterlinger — Fri, 20 Jun 2025 17:53:23 GMT

So to keep your same phone number on your new phone, download the Public Mobile App to it and purchase a new eSIM. Go to Account, purchase SIM card, Purchase eSIM.

If you had eSIM prior, the new one should be free. This way you keep your phone number.

Re: New phone

slusagm — Fri, 20 Jun 2025 17:55:19 GMT

Try click Didn't receive code and then use Send email option to let the code send to email.

If you still cannot login, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New phone

GDriedger — Fri, 20 Jun 2025 17:59:23 GMT

Yes, I purchased the eSim through my account, but my phone number didn't transfer. And it's on my phone that has a broken, black screen (the old phone).

Re: New phone

slusagm — Fri, 20 Jun 2025 18:06:12 GMT

@GDriedger

You need to download the PM app on your new phonez login. THE 2FA code will try to send via SMS , that is where you click Didnt receive code and then Send email (or you can choose Send Voice Message, then call yiurfr from another phone and check e voice mail to get the 2FA)

If you can login, go to Account ->Puchase Sim card and then choose esim to buy

Re: New phone

computergeek541 — Fri, 20 Jun 2025 18:17:44 GMT