topic Re: Unable to port number in Get Support

Unable to port number

GothamKitten — Fri, 20 Jun 2025 20:28:16 GMT

Hi, I'm trying a new activation and porting the number fails everytime. Also, I would like to change plan and go with the $34 60gb plan please.

Re: Unable to port number

DennyCrane — Fri, 20 Jun 2025 17:34:17 GMT

Do you still have your old SIM card (from the provider you're posting in from) in the phone so that you can receive and respond to the port authorization text? And is that line still active? Which provider are you porting in from?

Re: Unable to port number

GothamKitten — Fri, 20 Jun 2025 17:37:51 GMT

Yes, I do have my active old sim card from Telus and the new public mobile sim is installed in a spare iPhone.

Re: Unable to port number

slusagm — Fri, 20 Jun 2025 17:39:58 GMT

If you are porting from Telus to PM, the porting team can help to sort it out

I can't post the number here, but I will message the number to your community inbox. Please check and call them