topic Re: SMS not working in Get Support

SMS not working

Saiyan94 — Fri, 20 Jun 2025 20:37:06 GMT

I started a number transfer from Bell to Public Mobile yesterday. I received the confirmation text from Bell at 6:09 PM and replied “YES” at 6:11 PM. However, my phone still says “SIM not provisioned” and I can’t send SMS. Can someone please confirm if the port is stuck or help push it through?

Re: SMS not working

Sansan — Fri, 20 Jun 2025 12:44:27 GMT

So you can get incoming calls from others, just not sms?

Did you try a restart of your phone?

If its still not working,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: SMS not working

CSA_PM — Fri, 20 Jun 2025 14:34:32 GMT

Thank you for the escallation!

The customer is already in contact with an agent.