topic Re: International call add-on cancellation in Get Support

International call add-on cancellation

Saba1997 — Thu, 19 Jun 2025 05:26:09 GMT

Hello, I just purchased a 300 international call to call my family in Iran. But when I call, a public mobile connection error comes up. I assume maybe Iran is not in the international call plan? Is there anyway to cancel the add-on and get a refund?

Re: International call add-on cancellation

DDM69 — Thu, 19 Jun 2025 06:31:20 GMT

Submit a ticket and ask for a refund. Did you check which countries were covered before you made the purchase? On the app... it is under terms and conditions.

Re: International call add-on cancellation

CSA_PM — Fri, 20 Jun 2025 12:38:10 GMT

Hello @ Saba1997,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage