topic Re: Accidentally Deleted My eSIM – Can’t Access Account in Get Support

Accidentally Deleted My eSIM – Can’t Access Account

POGIAKO — Fri, 20 Jun 2025 09:40:10 GMT

Hi, I accidentally deleted my eSIM, and now I can’t log in to my Public Mobile account. Eversafe is sending the verification code to my number, but I can’t receive it since I don’t have the eSIM activated. I also tried scanning the eSIM QR code from my email, but it says it’s no longer valid.

Is there any way I can recover my eSIM or get help accessing my account? Thank you!

Re: Accidentally Deleted My eSIM – Can’t Access Account

Sansan — Fri, 20 Jun 2025 11:03:19 GMT

@POGIAKO please click on the link below to get in touch with a csa.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accidentally Deleted My eSIM – Can’t Access Account

CSA_PM — Fri, 20 Jun 2025 12:31:08 GMT

Hello @ POGIAKO,

An eSIM can only be purchased from the online account. You’ll need to buy a physical SIM card, which we will activate for you, and once you regain access to your online account, you can switch back to an eSIM if you’d like.

Re: Accidentally Deleted My eSIM – Can’t Access Account

will13am — Fri, 20 Jun 2025 14:21:03 GMT

@POGIAKO , are you not able to have the 2FA code sent to email?