topic Re: payment in Get Support

payment

boat156 — Fri, 20 Jun 2025 03:06:45 GMT

unable to update a new payment card

Re: payment

hTideGnow — Fri, 20 Jun 2025 03:12:57 GMT

did you update it on My Account , Payment page and Manage Subscription and Update Payment Method?

it is true that PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: payment

boat156 — Fri, 20 Jun 2025 03:23:45 GMT

yes to your first sentence. yes to third sentence. subscription has not expired. maybe I should try Mobile app.

Re: payment

hTideGnow — Fri, 20 Jun 2025 03:27:20 GMT

hi @boat156

still wait an hour before you try using the app. Let us know if it works

Re: payment

boat156 — Fri, 20 Jun 2025 03:31:57 GMT

thanks