topic Re: Cancel my subscription in Get Support

Cancel my subscription

mnoorchenar — Fri, 20 Jun 2025 01:30:56 GMT

Does anyone know how we can cancel my subscription?

Does anyone know what kind of company can provide service for international call?

Re: Cancel my subscription

Chalupa_Batman — Fri, 20 Jun 2025 01:43:13 GMT

@mnoorchenar wrote:
Does anyone know how we can cancel my subscription?
Does anyone know what kind of company can provide service for international call?

Let's start with question one. You can log into your account, go to Payment then Manage Subscription and turn auto pay off. Here's a quick link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

With regards to International calling, Public Mobile does have some, it really depends where you want to call.

Re: Cancel my subscription

hTideGnow — Fri, 20 Jun 2025 03:01:49 GMT

hi @mnoorchenar

you can port out the number and the account will be cancelled

or you can turn off Autopay by toggling off from My Account, Payment and Manage Subscription

but you can also ask PM support to remove the credit card and account would be suspended and eventually cancelled.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel my subscription

BKNS27 — Fri, 20 Jun 2025 04:07:57 GMT

@mnoorchenar

You can use WhatsApp (when both parties have WhatsApp) or Fongo app to make free international calling and texting when connected to wifi.

Re: Cancel my subscription

hTideGnow — Fri, 20 Jun 2025 04:04:51 GMT

hi @mnoorchenar

just to add to above, Whatsapp cannot send and receive text, not SMS. It can be use as a messaging app if your friends also use Whatsapp, but it cannot send regular SMS

and Fongo can make free calls to any Canadian number but not free call for international calling. Fongo cannot send text for free. You can receive text for free but sending cost you money. Also, Fongo is not reliable to receive 2FA text