topic Re: I need to cancel in Get Support

I need to cancel

Ayanocanada — Thu, 19 Jun 2025 18:26:30 GMT

I need to cancel my plan as soon as possible.My account doesn't work at all .

Re: I need to cancel

BKNS27 — Thu, 19 Jun 2025 18:33:45 GMT

You can cancel your account anytime by calling 1-855-4PUBLIC or 611.

Or contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket for an agent to help you login to your account and disable Subscribe button.

If you stopped payment (unscribe) for longer than 90 days. Your account will be closed, SIM will no longer work and you will loss your number.

The other option to close your account is to port your number over to another carrier and your account will automatically close.

Re: I need to cancel

Chalupa_Batman — Thu, 19 Jun 2025 18:54:59 GMT

@Ayanocanada wrote:
I need to cancel my plan as soon as possible.My account doesn't work at all .

Hello @Ayanocanada

Did you just start with Public Mobile or have you been a customer for a while?

Re: I need to cancel

Ayanocanada — Thu, 19 Jun 2025 19:33:22 GMT

i can't find to submit a ticket for agent .it's all over and over the same questions

Re: I need to cancel

hTideGnow — Thu, 19 Jun 2025 19:53:17 GMT

hi @Ayanocanada

you have trouble with Chatbot, then another way to submit a ticket is to use this link to message PM support:

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I need to cancel

Kaiteng — Thu, 19 Jun 2025 23:23:53 GMT

If I remembered correctly, Public Mobile doesn’t do partial refund. So I would suggest you to cancel it at the end of your billing cycle. Something to note

Re: I need to cancel

BKNS27 — Fri, 20 Jun 2025 00:58:37 GMT

@Ayanocanada

You just type in Submit a Ticket in Ask a Question.