topic Re: iphone 13 in Get Support

iphone 13

MsMarina882 — Thu, 19 Jun 2025 20:03:31 GMT

I am a current PM member, I had an android phone and now have an iphone 13, can I take the sim card out of my old phone and put it in the new phone? thanks Is there anything I need to do as it does not seem to work....

Re: iphone 13

Chalupa_Batman — Thu, 19 Jun 2025 19:01:45 GMT

@MsMarina882 wrote:
I am a current PM member, I had an android phone and now have an iphone 13, can I take the sim card out of my old phone and put it in the new phone? thanks Is there anything I need to do as it does not seem to work....

Hey @MsMarina882

Of course. I would grab your iphone, do a network reset, turn off the phone, insert the SIM card and boot up the phone. You'll be up and running!!

Re: iphone 13

Sansan — Thu, 19 Jun 2025 19:03:11 GMT

There should be nothing special to do. Just move it to the new phone. Restart if needed.

Re: iphone 13

MsMarina882 — Thu, 19 Jun 2025 19:04:21 GMT

thanks but that didnt work, I got as far as putting on a passcode but cant then only a black screene

Re: iphone 13

Chalupa_Batman — Thu, 19 Jun 2025 19:13:59 GMT

@MsMarina882 wrote:
thanks but that didnt work, I got as far as putting on a passcode but cant then only a black screene

With the SIM card in the iPhone, did you reboot? Cause it really is that simple.

Of course, the account has to be paid up and active.....

Re: iphone 13

BKNS27 — Thu, 19 Jun 2025 19:15:59 GMT

@MsMarina882

I purchased an iPhone 13 Pro Max about 6 months ago. The previous owner said she had an aftermarket screen installed for about a month. It was working fine for about 3 months but when I updated the iOS…the iPhone also had a black screen so I took it to an Apple Genius store to have them check out the iPhone. Apple said it was the aftermarket screen and it needed replacing.

Bring it into an Apple Store to check the iPhone 13 out.

Re: iphone 13

hTideGnow — Thu, 19 Jun 2025 19:40:11 GMT

hi @MsMarina882

what exact error it is?

and your "new" phone is an iPhone? was it used with another sim card before? or you just got it new or got it via private sell?